Where Do I Report a Privacy Complaint?

For any privacy-related concerns or complaints, please contact our support team. Our dedicated privacy team will endeavor to respond to your request within 48 hours. Our email address: support@kb99.biz. We treat your concerns with the utmost seriousness and are committed to resolving them promptly. For more information, please visit our FAQ Page View.

Data Protection

Kb99 Privacy Policy

Your personal information is extremely valuable to us. Read this policy for full details on how we collect, store, and protect your data.

Encrypted Data Storage No Sale of Data to Third Parties Full Privacy Guaranteed Mobile-Friendly Security Identity Verification Protection Secure Database Management Encrypted Data Storage No Sale of Data to Third Parties Full Privacy Guaranteed Mobile-Friendly Security Identity Verification Protection Secure Database Management

What Information We Collect

Personal Identity Information

When you register with kb99, we collect your name, email address, mobile number, and date of birth. This information is essential for creating and managing your account. We only collect data that is necessary for operating the platform. Verifying your identity in accordance with applicable laws in Bangladesh is also our responsibility. The information you provide is never sold to third parties.

Financial & Transaction Information

All financial transaction records, including deposits, withdrawals, and betting history, are stored in encrypted form on our secure servers. Payment information processed through bKash, Nagad, and bank transfers is used solely for transaction verification and fraud prevention. We never store full payment card numbers directly on our servers. Financial data may be retained for a specified period as required by regulatory authorities. Any access to this data is strictly controlled and logged.

Usage & Device Information

Your browser type, operating system, IP address, and activity logs on the platform are collected automatically. This information helps us improve service quality, monitor security, and resolve technical issues. Cookie and session data are used to enhance the user experience. You can manage cookies in your browser settings if you wish, though this may limit some features. We never install any software on your device without your permission.

How Your Information Is Used

Service Operations & Security

Your information is primarily used to manage your account, process transactions, and provide customer support. Our security team regularly analyzes data to detect suspicious activity and prevent fraud. We monitor gameplay patterns to ensure responsible gaming and offer assistance when needed. Certain information may be shared with authorities to fulfill legal obligations. Data is also used to improve the platform's technical performance and enhance the user experience.

Communications & Promotional Messages

With your consent, we may notify you about new promotions, bonus offers, and platform updates via SMS or email. You can turn off these messages at any time from your account settings. We refrain from sending irrelevant or excessive marketing messages. Important account security notifications will be sent regardless of your preferences. kb99 never shares your information with third-party advertisers.

Your Rights & Controls

Right to Data Correction

You can log in to your profile at any time to update your personal information. Contact the support team to correct any inaccurate or outdated information. Keeping your information accurate ensures the security of your account.

Right to Account Deletion

You may request to close your account and delete your data at any time. However, certain information may be required to be retained for a specified period for legal or regulatory reasons. Requests are typically processed within 7–14 business days.

Data Portability

You have the right to request a copy of your own data. We will provide your data in a readable format. This request can be made through the support team.

Right to Withdraw Consent

You can withdraw consent for any processing that relies on it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. Changes take effect immediately.

Frequently Asked Questions

Answers to Frequently Asked Questions About the Privacy Policy

No, kb99 never sells your personal information to third parties. We only share specific data with partner organizations as necessary to operate our services, such as payment processors or technology providers. These partners are required to comply with our privacy standards and may not use the information for any other purpose. No government agency receives your data without notice, except where legally required. Protecting your privacy is our core responsibility.

Yes, your password is secured using industry-standard hashing algorithms. No employee at kb99 can view your actual password. If you forget your password, you can set a new one through our secure reset process. We strongly recommend using a strong and unique password. If suspicious activity is detected, we will automatically alert you.

Yes, we may update this policy as needed. We will notify you of any significant changes via email or an in-platform notice before they take effect. The date of the revised policy will be noted at the top of the page. Continued use of the platform after changes are made will be considered as your acceptance of the new policy. Visit this page occasionally to stay up to date on the latest policy.

For any privacy-related concerns or complaints, please contact our support team. Our dedicated privacy team will endeavor to respond to your request within 48 hours. Our email address: [email protected]. We treat your concerns with the utmost seriousness and are committed to resolving them promptly. For more information, please visit our FAQ Page View.

Play Safe, Enjoy with Peace of Mind

Your data is secure, your privacy is respected. Join kb99 today and experience the best online gaming in Bangladesh.